The following Terms and Conditions are applicable to all products, collections and lines distributed by CKK Home Décor.
Payment
- Minimum opening order: $150. Minimum re-order: $100
- Prices subject to change without notice. All orders will be invoiced at prices in effect at the time of ordering.
- All items are sold in minimum quantities. Quantities not ordered in the proper increment will be rounded-up to the next multipleamount.
- Initial orders must be paid by credit card only.
- Prepayment by Visa, MC, Amex, Wire Funds or company check. COD and post-dated checks are not accepted.
- Net 30 day terms available for reorders above $250 and upon credit approval. Credit references must be provided. Allow 3-4 weeks forcredit review.
- Finance charge of 1.5% per month (18% per annum) will be assessed on any unpaid balance over 30 days from invoice date. Failure to payopen invoices by the due date may result in the suspension of net term privileges.
- Invoices 90+ days past due will be turned over for collection.
- International orders must be prepaid in full.
- All accounts and orders are subject to approval by CKK Home Décor prior to opening and/ or processing.
- CKK Home Décor reserves the right to accept or deny all orders and/ or accounts at any time.
Shipping
- All orders are FOB Irving TX and are shipped FedEX ground unless otherwise noted.
- Changes made to orders may result in the delay of shipment. Any changes must be in writing.
- Backorders will be created for items unavailable at the time of shipping. Backorders are shipped FedEX ground, FOB Irving TX. Backordersless than $40 will be cancelled. Backorders that do not ship within 90 days of the original ship date will be cancelled.
- Title to merchandise passes to buyer upon shipment.
- No drop shipping.
Damages/ Loss
- All claims involving loss or damage to the merchandise should be made with the carrier.
- Retain all packaging material, including shipping box.
- Notify Customer Service 888.808.4001 within 72 hours (via fedex.com).
- Carrier will arrange inspection. Do Not Destroy packaging or throw away.
- Damages must be reported within 10 days of delivery. Call customer service for RA and instructions.
Returns
- Sales returns are not accepted.
- Sales returns are subject to a 25% restocking charge.
- For defective merchandise, please obtain an RA # from customer service.
- Any product deemed defective must have a photo submitted to customer service.
- Cancelled orders are subject to a 25% cancellation fee.
- Refused orders are subject to 25% restocking fee and applicable freight charges. Additionally account status may be reduced to inactive.
- All fees must be paid in full prior to release of any future orders.
- Authorized returns- Product must be photo’d and approval must go thru Customer Service 888.808.4001. Any claims must be submittedwith 10 days of receipt of shipment.
- All returned product must be in saleable condition.
- Any credits will be done by the original method of payment.